Cloudflare challenge page not loading

We have users coming from countries flagged as ‘High Spam Locations’ which results in them facing a Challenge, which is great & is the system working as intended.

However, these users ought to be faced with a Captcha challenge in order to gain access to the site, but a lot of the users are reporting that the page doesn’t load correctly and they aren’t being presented with a captcha. The users aren’t running any adblockers.

What, if anything else, could prevent the Captcha from being loaded correctly?

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