Cloudflare captcha not successful unless opened in a new tab

I am trying to access my Shopify page for testing purposes via Browserstack.
If I click on the captcha box in the “interactive session”, it seems like it is loading/checking but nothing happens.
but if I open the link in a new tab and solve the captcha there, I am able to proceed to Shopify page.

This only happens with Browserstack.
Did anybody else encounter this type of problem?

You can try to:

  1. Clear the browser cache, history, and cookies, then restart your browser and try again.
  2. Disable any browser extensions, particularly privacy or security ones, as they may interfere with the behavior of the challenge. You can do this by going to the Extensions page (chrome://extensions) in Chrome.
  3. Adjust your browser’s security settings to allow cookies, since some might block cookies, causing the looping effect.
  4. Lastly, make sure the browser is updated to the current version.

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