Cloudflare captcha is not loading in a fresh VM

What is the name of the domain?

https://dash.cloudflare.com/sign-up

What is the error number?

blank

What is the error message?

Captcha is not loading in VM

What is the issue you’re encountering

Cloudflare captcha is not loading in a fresh VM. If you go to signup on CF or any site where captcha is enabled by default, its not loading. To be clear, every other site is working, there is no issue with connection and I’m using my main IP, no proxy or VPN.

What are the steps to reproduce the issue?

https://dash.cloudflare.com/sign-up
Go to this address in a VM (vmware) (Windows 11)
Captcha is not loading, to be clear every other site is working fine, there is no issue with the connection. VM is default, no mod done at all.

Screenshot of the error

May I ask if you’ve tried using an Incognito browser (Private Window), or have you cleared your Web browser cookies, cache and data? :thinking:

Looks like web browser might be outdated in your OS from the VM or doesn’t accept and support JavaScript? Have you tried using a different one?

Tried edge, chrome, all latest, also tried incognito mode. Same result. Everything is set to default, no extensions or modification done anywhere.

I cannot reproduce the same.

In the meantime, on the official Cloudflare Status page there is no recent incident which might be related to this issue you’re experiencing:

Are you running some kind of anti-virus/malware software or some kind of an extenstion/plugin for a Web browser?

Is this VM running locally, meaning your ISP might filter out and block some requests to Turnstile challenge?

The host is Windows 11 24H2.
Guest OS Windows 11 24H2 is installed in Vmware (locally).
There is no VPN, and no 3rd party antivirus is running (default windows defender is running).
No modification done at all in VM, its just straight installed from original ISO.
CF captcha is working fine in host. I’m using same IP in VM. Every other site is working in VM but CF captcha is not loading. As shown in screenshot, there are a lot of turnstile not loading error, and it also causes high CPU usage, something is crashing.

I’ve faced this issue in VM’s before including virtual box, but I didn’t report at that time. But now I’ve applied CF captcha on one of my site, I’m reporting here, hoping for a fix.

If someone from the team wants some kind of logs or something, I can provide, just let me know.

Can’t repro either, do you have a rayid?

8f7150cd9c693cb2

Can I get any help?
I can share any logs and rayid if needed.

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