Cloudflare blocks bots, my hosting company says it is not their fault

Hello,

We have few web sites and only 1 of them ib pro plan. Which makes very big trouble for my client.

My site is definitely on google. here is the screenshot. prnt.sc/uuin59
But when i click LIVE TEST, I have this error. prnt.sc/uuioe1

Rich test results says OK in mobile : prnt.sc/uuis9u

I also go and try mobile friendly tool and got error. prnt.sc/uuisou

My my robots.txt is OK according to google. prnt.sc/uuitzq

Also my staging site has no issue when i try for mobile friendly test.

So what is wrong now?
Why my Live Test and mobile friendly test gives me error?

Btw I have checked with hosting company, which is kinsta.com they say cloudflare blocks the bots.
Here is their screenshot. https://prnt.sc/uv0d2v

Our other websites with free plan has no issue in same server.

Your screenshot at https://prnt.sc/uv0d2v only shows the blocking of a pretend Googlebot using a CURL command. It is unlikely the real Googlebot is being blocked.