What is the name of the domain?
What is the error number?
NA
What is the error message?
NA
What is the issue you’re encountering
On April 10th, changes were made to my WooCommerce site, and the Cloudflare WAF was configured. Since that time, new user registrations are being held up somewhere, and when they do finally get into the WooCommerce user table, they are incomplete - they only contain the userid and email. When I try DevMode, it still doesn’t work; when I pause Cloudflare altogether, the registrations flow - after a short delay, probably because the cache is off - into the user table as expected. My web hosting manager doesn’t know what the problem is; before I hire a programmer to start a debugging project, I’d like to find out what could be causing this.
What steps have you taken to resolve the issue?
Reviewed all plugins and settings; multiple emails with plugin and Woo support; compared the codebase between Live (not working if Cloudflare is active) and Staging (domain not on my Cloudflare account) where new users are registered as expected.
What feature, service or problem is this related to?
I don’t know
What are the steps to reproduce the issue?
Create a test user account; if CF is active, nothing will happen. Sometimes, a few hours later, the account registration will come through with only the userid and email, and none of the contact information.