What is the name of the domain?
What is the error number?
What is the error message?
Connection Timed Out
What is the issue you’re encountering
People and bots blocked by Cloudflare
What steps have you taken to resolve the issue?
Unproxied the CF servers and that resolves the issue.
Was the site working with SSL prior to adding it to Cloudflare?
Yes
What is the current SSL/TLS setting?
Full (strict)
What are the steps to reproduce the issue?
Several people I’ve asked to check the site can see it including me in the USA and a colleague in the Ukraine, but a colleague on a Spanish island and SEM Rush and ahrefs cannot access the site all of a sudden.
The site has been fine for years with CF as DNS/proxy and with WAF rules set up. But all of a sudden my colleague in Spain is getting the attached error and can’t access the site. I also got emails today that SEMRush couldn’t do a site scan and yesterday, GA4 showed a failure and couldn’t access any of the data. It’s happening when my colleague in Spain checks via WiFi or by cell only.
When I unproxy the CF server, (A record and CName), my colleague and the bots can access the site (I tested a scan with SEMRush). So, it appears to be Cloudflare.
Right now, I have the CF server turned off/unproxied.
The host is Cloudways (for now).
The colleague in Spain and all the bots (SEMRush, ahrefs, etc) were able to access the site no problem for years and all of a sudden can’t access it. I haven’t changed anything.
