Every Cloudflare website that we try to access comes up with a Cloudflare blocked message.
What steps have you taken to resolve the issue?
I have reached out to individual websites to regain access, but since many educational websites use Cloudflare to host their websites it isn’t feasible to keep reaching out to individual owners.
What are the steps to reproduce the issue?
Literally go to any Cloudflare website on our network.
May I ask if you still experience the same error when you remove all the query parameters from the URL address bar?
Could you share the screenshot of the Full URL of trying to access to the dash.cloudflare.com with those parameters?
Where did you find that particular link?
I am sorry to hear this.
If those aren’t your Websites, I am afraid you’re out of luck here and would have to find a way to either contact a Webmaster about such case for their Websites.
If you get this error while visiting someone else’s website, I am afraid you cannot do anything. You can try to access it using a VPN or over a TOR, but I do not guarantee because it could also be blocked and restricted too.
Obviously the website owner is using Cloudflare and security options available to him to protect his website.
Maybe you have had some bad requests, or the owner decided to deny the requests comming from your country, etc.
The site can block for any number of reason, that’s up to them and not something this Community nor cloudflare can do anything about.
If this is your Website you would have to troubleshoot and look at the steps for troubleshooting why you’re experiencing such error. Helpful articles which contain useful information articles about 1020 Access Denied error page can be found below:
I appreciate the response, but this doesn’t solve my issue. The issue stems from Cloudflare directly and I need eyes from their tech team on this. However, with the way Cloudflare has essentially zero support for people outside of their paid support tiers I’m left to post in the community and hopefully someone from Cloudflare sees it. I am well aware that the community cannot help me in this regard. If you could, please remove the solution you suggested.
From the shared screenshot, I can see you cannot accesss the Cloudflare dashboard.
May I ask if you visit dash.cloudflare.com in Incognito mode, you still cannot access it?
I wonder what’s the cause, rather the rest in the URL part of the URL address bar of your Web browser, which could potentially trigger such event. Otherwise, there’s something else ongoing.
It doesn’t matter if its incognito or not, its still going to pull my public IP and Cloudflare has tagged our IP incorrectly, resulting in the constant blocks.
We are a school with roughly 3k users. If multiple classes go to a website hosted by Cloudflare and half the kids mess up the captcha, it would explain why we’re getting blocked. Especially if it happens multiple times a day.
I can’t even respond to these forum requests on my work computer because I can’t even login to the dashboard.
I wonder what kind of setup you have at school? I’ve worked with 1k people in total for high school, we’ve never had such issue, neither on Eduroam network (which does rotate the IPs).
Are you sending some kind of strange requests outside? Anything happening inside the school network?
Have you reached out to your school ISP?
May I ask, did you requested some other static IP for your router or already having /28 or /29 to use?, e.g. you can get a 2nd public static IP and tag it onto the NAT with forwarding to split networks, having at least two networks on 1 physical port where the wired connection would be on a VLAN X and WiFi on a VLAN Y with different outgoing IPs using the same router. Just an idea.
Yes, I understand your pain. However, I have to admit I didn’t encounter this behaviour at my school with Cloudflare websites, except only with Google reCaptcha on daily basis.
We contract with one of our local ISP vendors for a Class A public IP that remains static. We utilize a port address translation up to 50 unique public IPs in that range and anything after that gets assigned a port. This is where I believe where our issue stems from. Unfortunately, this isn’t something that can’t (or won’t) be changed on our end. Everything else is pretty standard inside the network. We do have a failover IP with a different ISP, but we have specific traffic being transferred over that line. We have been known to utilize this as an emergency in case our primary goes down.
Actually now that you mention it, some of the wireless clients don’t have issues with Cloudflare, at least from my limited testing with my own device. But this is one network that most don’t have access to. It could be because the wireless traffic is going out a different way. I know all wired networks are having issues with Cloudflare, regardless of what VLAN they are on.
I just tested on my phone - connected to the wireless network of the school and I am getting an IP within the range I expected. However, I don’t get blocked by Cloudflare even though my work computer does. The only difference being that wired traffic is being routed through an internet filter and the wireless doesn’t. My immediate thought would be that the filter would be the problem, but I know that the block page is being generated by Cloudflare and not by the filter.
Trust me, this is one issue I’ve only ran into this year and I’m hoping I’ll still have some hair left by the time I get this resolved.
Our domain (public IP numbers) are getting blocked constantly by Cloudflare customer sites.
What steps have you taken to resolve the issue?
I have contacted the sites to add our public IP addresses to their list of custom IP access rules, but it takes a lot of time to find the correct IT person at these random companies. It’s a process that can take a lot of time, when teachers or administrators at our district just want to access a normal, everyday site. I’m wondering if our IP numbers can be added to Cloudflare at a higher level so we are not getting blocked at such a high rate. Neighboring districts are not getting blocked by the same sites as our district.
I’m not sure, I can’t see the other thread because Cloudflare blocks me. I have been doing some research on this particular issue and it seems more like a settings issue on each individual site, not just Cloudflare. Although I do need Cloudflare to unblock me from Cloudflare. Haha.
Yes, but I’m not sure if it’s every single site that uses Cloudflare, but I guess I wouldn’t know that. It could be. @paul32 - Yeah, I’ve been doing that, but it’s a pain in the ■■■ and takes a lot of time. Thanks…
We are a school uniform company & there are 15 schools so far that are unable to access our website. It appears Cloudflare blocked it because it thought it was a bot, one that they say is definitely automated. It blocks traffic from such bots and this is a good thing, however I don’t know what it is that is making Cloudflare detect false positives.
If you are on a free plan and the reason is due to Bot Fight Mode then that cannot be bypassed by WAF custom rules so you may need to disable BFM and tackle bots another way. On a paid plan you can make rules to skip Super Bot Fight mode depending on the reasons from the security event log.
