Cloudflare block our IP address

What is the name of the domain?

many domains

What is the error message?

Sorry, you have been blocked

What is the issue you’re encountering

Cloudflare blocked our IP address 185.200.108.253. This IP address is NAT server with many users. When our users go to the website, which is hosted on cloudflare, so they are blocked (printscreen below). Every others website like blocklist, reputation etc. are without problem with this IP. So I don’t know why is this IP blocked ? Thank you for answer

Screenshot of the error

As the message states

You need to contact the site owner, Cloudflare does not control these settings

1 Like

We contacted site owner and they tell us this:

Cloudflare added this IP address to the list of “Open Proxies” based on their data and algorithms. We cannot remove this IP address from that list, it is managed by Cloudflare. We only use this service.

And I think that they have right because not working several website …

What do you get when you load sitemeer.com?

But that means you could load the site without issue and that’s not a Cloudflare issue but something to be fixed by the site owners.

Sorry my fault … This is the right picture …

No, no, the point is you can access the site, so Cloudflare is not blocking you.

I’m sorry, but we don’t understand each other. The decathlon website is available. But it is not reachable from our IP address 185.200.108.253. Of all the others, yes. I am an internet service provider and I can change my IP addresses. When I access the page from 185.200.108.253, it doesn’t work, when, for example, from 185.200.108.254, everything is fine…How is it possible ?

Again, you could access sitemeer.com, so this is not blocked by Cloudflare but by the site owner and you need to contact them.

But it’s not just 1 site. For example, I see another 5 sites that are not working and they are all on cloudflare and they are all not accessible only from the IP address 185.200.108.253.

Is there any cloudflare blocklist? Or something else ?

I understand, but the fact that you could access sitemeer.com proves that Cloudflare does not block you. This is a security setting by these sites and you need to contact them to get this fixed.

OK, so easier than writing to all networks is to find the problem with open proxy. Is there a log of this bad traffic so we can trace it? Because there are several thousand customers behind the IP address.

But it does not even seem to be an open proxy issue as you could load the site without challenge, right?

I don’t know what the problem is. I’m going by what the website owner wrote me… It’s obviously a problem with only 1 ip address and only on the websites that are on cloudflare, that’s why I’m writing and trying to find the reason for the problem.

I understand, but considering you did not get a challenge, it should not even be a proxy issue. Or did you get a challenge?

This really is a security setting by those site owners and only they can fix that.

No we didn’t get it …

And existing some Open Proxies list on cloudflare, as the owner writes ?

Yes, there is such a list → Managed Lists · Cloudflare Web Application Firewall (WAF) docs

But it suggests your address is not on that list.

So I don’t know what to do to solve the problem. The site owner says the IP address is on the list, you say it’s not on the list. The result is that several websites are down :frowning:

I am afraid that really is something only the site owner can fix.

Even if it were on the list, that block would be configured by them. Ideally, you’d probably make sure that your address is not listed any more, but for that you need to make sure there is no such service provided. Once Cloudflare establishes that, it will eventually drop it from the list. However, that is assuming it is on the list, which does not seem to be the case.