Our app is approved, but when we click the “Install on all pages” button to test it on a site, we get the following error and we don’t understand why:
An error occurred while trying to install the app: DNS Validation Error.
As far as I can tell, all our domains resolve just fine so this is mysterious. Looking for any guidance/assistance we can get.
Please post the ticket # so we can escalate.
Got it. I’ve added the ticket # to the escalation queue.
Hi @scott73 sorry for the issues you are facing. I’m afraid I was unable able to find the ticket you have created. Can you please email [email protected] and share the ticket number with us here?
@scott73 I am currently looking into this ticket now. Will update the ticket once i am done with the investigation.
Because the previous ticket was closed. I have opened a follow-up ticket here - 2347765
Thank you, @tobi. I responded to that ticket directly but I’m also pinging you here to let you know I followed up.
Just FYI – we are trying to get our own Cloudflare app to work on a test site and we are seeing the DNS error after clicking “install on all pages.” I listed the steps to reproduce in #2347765.