Cloudflare Account Hacked

My Cloudflare account has been hacked and my email address changed, I have submitted the ticket 1763822. Could someone confirm that this has been received please?

The ticket number is the confirmation that it was received.

Yes, however the auto system has marked it as resolved. I have replied to the ticket to open it again but I would like confirmation that this is still open and will be looked into.

You should be able to verify that at https://support.cloudflare.com/requests