Cloudflare Access subscription


When I’m trying to subscribe more users (Active Users from 5 to 10) for Cloudflare Access, the UI keeps returning 5, even though I got the ‘Your Access subscription has been updated’ notification. It’s really buggy.

Can anyone confirm they are seeing the same?

5 users but 6 seats. And revoking a session is also not possible.

I would recommend opening a ticket with support…

To contact Cloudflare Customer Support, login & go to and select get more help. Please give Support the complete details and link to your Community post. Here’s a bit of background on Cloudflare Support for reference:

The count isn’t active users (you can revoke all sessions per rule below), but users that have used Access once in the current month.

OK thanks, I’ve opened a ticket.