Your Cloudflare Access organization has used all of its available seats this month. Please contact your administrator.
What is the issue you’re encountering
We are getting a “Your Cloudflare Access organization has used all of its available seats this month.” error with Cloudflare Access for new users, even though we are only using 29 of 60 available licenses. This occurs for any authentication method. Current users do not receive this error.
What steps have you taken to resolve the issue?
Verified we have plenty of licenses available and no changes were made to the Cloudflare Access configurations.
What are the steps to reproduce the issue?
Access the web site protected by Cloudflare Access with a new user, and you will get the error message.
Case number 01125566 was opened with Cloudflare Support over a month ago, but they are not following up on the issue and the chat support will provide no support for the issue outside of saying “wait for someone to look at the issue”.
I believe I might have found the issue.
Please take a look here:
A user who authenticates will hold their seat until you remove the user from your account. By default, inactive users will not be automatically removed from your account. You can remove a single user or all users at any time, and those users will immediately stop counting against your subscription.
You currently have 108 users to 60 seats, and at least 60 of them authenticated at least once.
My advice is that you start removing users and see if that fixes your issue.
I will provide an update for anyone that comes across this thread.
We only have 29 active users, and the rest of the users are inactive, and were before this issue started.
We are still waiting for a valid solution to this issue (at this point has been over 60 days from the issue being reported) from the Cloudflare support team.
