Since this morning (29/10/2021) we are experiencing issues on Cloudflare Access. Some of the applications that we have return an error after a successful login:
Unable to find your Access organization!
It appears that you have attempted to reach an invalid URL. Please enter a valid team name.
The Cloudflare Status page does not report any issues at the moment and the errors can be seen on some of our applications but not all, for no apparent reason. We tried changing the policy rules (using bypass, etc.) as well as deleting and recreating the whole application but none of this worked.
There aren’t any steps. Yesterday Cloudflare Access was working on all of our applications and today it displays the error mentioned above on some of our applications.
First of all I forgot to mention above that we thank you for your time on trying to solve our issue.
Unfortunately we are on the Free Plan and in the Support Page the only option at the moment is to use an automated suggestion mechanism or post in the community forums.
The message on the Get More Help section reads: We’re currently experiencing extremely high demand for Free support.
If there is another way to contact support, that we are not aware of, please let me know.
Thank you once more. The ticket was automatically flagged as resolved by the bot because my email address is not registered as the account holder. We use a main email address in the Cloudflare account which forwards all emails from Cloudflare to all the administrators.
Do I have to change the email address in the Cloudflare dashboard and send a new ticket or is the issue still active?
Unfortunately no. But I have access to the dashboard and authorization to change the email address temporarily until this issue is solved. Not the most elegant solution, I know…