I woke up this morning with my two websites showing a huge red ‘Phishing site’ notice to users trying to access them.
Our company is not and has never been engaged in any phishing or spam activity. We’ve been just making audio software for the last 25 years.
We have not received any whatsover word of warning that something wrong was happening on our servers.
After contacting the Cloudflare abuse support, I got a reply simply saying that our account has been suspended because of ‘spam’ and that the suspension will stand. That’s it, no explanation, no evidence, nothing. Is this how a reputable company operates? We have 0% user reported spam rate on Google Postmaster tools.
Is this the ‘due process’ they talked about when the started taking down sites? (https://blog.cloudflare.com/why-we-terminated-daily-stormer/)
Maybe they got tired of offering their service for free to our websites and decided to kick us out under false pretenses? Even so, a 24 hour warning email would have been a decent thing to do, and could have spared us the embarassment with our users.
I’d be glad to know wether someone else has similar stories.