Closed caption not working occasionally when file is uploaded through API

As titled.

I can see the CC option on the video player but the text doesn’t show up.
Screen Shot 2022-10-12 at 1.37.07 AM

The same file sometimes work if it was removed and uploaded again a second time. The files seem to have been successfully uploaded as I can see them under the “Captions” section
Screen Shot 2022-10-12 at 1.31.20 AM
, however I have no way to verify further the correctness of the uploaded file as I cannot view the content inside.

I tried uploading the same file directly on Cloudflare’s website and it worked.

Video ID that’s experiencing this problem: 77e33334d593d3a9ef14dae81a705009

Hi, wondering if anyone is looking at this? If not i’ll delete that video

Hi there, can you open a support ticket with the details (including the video id and if possible, the caption file) and share the ticket id here? Thank you.

Hi zaid, ticket ID 2590836, thanks!