Clipping Not Working

Type

Video

What is the error message?

The video failed to be encoded due to an unknown cause.

What is the issue you’re encountering

Cannot use clipping feature of cloudflare stream

What steps have you taken to resolve the issue?

I have tried on three different videos in case it was related to the source video, and it has not worked on any of them.

What are the steps to reproduce the issue?

Step 1:
curl --location --request POST ‘https://api.cloudflare.com/client/v4/accounts/****/stream/clip
–header ‘Authorization: Bearer *
–header ‘Content-Type: application/json’
–data-raw '{
“clippedFromVideoUID”: "5
",
“startTimeSeconds”: 0,
“endTimeSeconds”: 10,
“meta”: {
“name”: “clip-test”
}
}’

Step 2: Wait and the Queued state to become Error state

Screenshot of the error

What are the video IDs? Anything special about the videos (e.g. length)?

Actually these are just live videos that got recorded automatically via live playback and recording; apparently clipping is not supported for it even though the clip api request goes through no problem.

I would request/recommend support be added, since one would imagine it to work and there is not much material online saying otherwise. It would very much help complete the Cloudflare Stream as a product.