Client Cannot Add Us A Member Error 1005

Answer these questions to help the Community help you with Security questions.

Have you searched for an answer?
Yes, we found a couple of articles but they mention that Cloudflare support had to fix it for them. See Cannot add new member error 1005

Describe the issue you are having:
Our client is trying to add our email address to their Cloudflare account.

What error message or number are you receiving?
Our client gets an error code from Cloudflare that will not allow them to send an invitation. Error when processing member: cannot add existing user that is participating in an incompatible authorization system(Code: 1005)

What are the steps to reproduce the error:
We tried to add our account from other client accounts without an issue.

Have you tried from another browser and/or incognito mode?
Yes.

Please attach a screenshot of the error:

This error was addressed by @headinthecloud recently.

They might be able to advise how long the rollout will take, or if there is a manual fix you can use while domain scoped roles is being rolled out.

Thanks for sharing that. I’ll respond on that thread.

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