Not sure if this is in the correct thread or not apologies I am new here. I have a client who their previous web developer has used cloudflare with their domain. I too wish to use cloudflare and in the past usually adding the website to cloudflare has grabbed all necessary records for me and we have been able to continue the process. For some reason the current a record etc for the main domain and the www of the domain are not coming through.
The client has asked me to try and resolve an issue as they are unable to get in touch with their previous developer and he is currently holding them to ransome he currently has control over their website, hosting and office 365 accounts because we can’t access the cloudflare records we need. Any suggestions or assistance with this would be much appreciated.