Client already has cname registered to cloudflare

We’ve been mandated from our client to setup a cloudflare business account using the cname partial setup. Previously our client had already setup a cname business using cname with their hosting provider who have not been responsive in their communications. Will we be able to create a new account in our cloudflare account for them and get them back in control?

Thank you for your response in advanced.

You’ll have to start the process with Support to switch that over to your account.

To contact Cloudflare Customer Support, login & go to and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.

CNAME setup is now available within the Dashboard on Business/Enterprise accounts:

Would step 1 be for me to go ahead and set up the website in my account? Then contact customer support for them to do the switch?

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