I am trying to make changes to a clients DNS records. The client has no idea what is Cloudflare and who has the credentials. Who can I talk to about getting access to the cloudflare account for the customer?
Someone will have set up the account for them. If you give the domain here, or use one of the DNS history websites, you can try to find out when Cloudflare may have been added and use that timescale to see if it reminds your client who did it for them.
You can also go to…
https://dash.cloudflare.com
…and press “Forgot your email?” and it will email the account owner for a domain, and hope that’s someone your client is in contact with.
The final option is to change the nameservers at the registrar, if the domain is not with Cloudflare Registrar, to take control of the DNS and point it to a new Cloudflare account or other DNS provider. You’ll need to know where their web and mail hosting is to set up in the new DNS.
Only the Cloudflare account owner can grant access to the account for someone else.
I have tried the “Forgot your email” and no one has received anything in the company. They literally have no clue at all. The domain is kiilax.fi . It would be good to know who the account owner is so I can contact them. Hopefully you can help with that.
The domain was added to Cloudflare around June/July 2021, maybe that will remind your client who did it.
Account security and access control requires the user to log in to set it up themselves, Cloudflare isn’t going to tell you who owns an account for security reasons.
It looks like changing nameservers to a new Cloudflare/other DNS provider at the registrar is going to be your only option to gain control of the DNS and hope your client has registrar access and knowledge of the web hosting provider and Microsoft account for email…
https://cf.sjr.org.uk/tools/check?243af5f4b91a4c0da546de1ba4063495#dns-mail
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