The Cloudflare status page reports all services as operational, but some users opening our site from Barcelona, ISP “TELEFONICA DE ESPANIA” see the error ERR_CONNECTION_TIMED_OUT.
The issue doe not seem to be related to our servers because we do not see any Cloudflare courtesy page. Intead the user sees the chrome default error page.
Users from Madrid do not appear to have issues and can properly see our websites.
The Cloudflare IP we see by pinging the domain is 22.214.171.124
Another website that resolves to the IP 126.96.36.199 is accessible instead.
Do you have any suggestion? Should we contact the aforementioned ISP?