n
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paid for upgrade and cannot use any chat function
raised multiple tickets over 3 months and no response
pay alot of money and get no help
May I ask if you’re able to reply to those tickets via email at least? 
May I ask you to share your ticket number(s) here with us please?
I have had about 5 and they keep being closed
01350892 Thank you
Can you share 1 of the ticket numbers?
I suspect that was closed saying you are not the account owner, based on the following
Another issue is the site you shared is not active in your cloudflare account. If you go here, https://dash.cloudflare.com/?to=/:account/:zone/dns and the nameservers are not
samara.ns.cloudflare.com
yoxall.ns.cloudflare.com
that is a very good indication the domain is active in a different account than the one you are using. Do you have a different account where you purchased the domain name?
Details for reference
https://securitytrails.com/domain/quantumtrilogy.com/history/ns
The only way you’ll be able to regain access is by having access to the email address of the account.
This links may help find the correct account, but it will only work when logged out
If you don’t know the email: https://dash.cloudflare.com/forgot-email
Yes,
This is my whole point.
We lost access to the original account. I stood up a new account, paid for business support, so we could resolve this.
The original account was handed over to a third party, I know I know before my time, now we arnt sure which email registered the domain and what the details are etc.
We can prove ownership of the site as we still can manipulate the website. However, we have exhausted everything else.
A paid plan won’t resolve the issue. Support can only work with the account owner that holds the active domain, I see @fritex has flagged your topic for the attention of the Support team. I suspect they will ask you to add some records to your site for verification purposes, but we’ll need to wait for their reply for next steps.
We can do anything with the website to prove ownership!
This is greatly appreciated!
I see the ticket has been escalated to our Trust & Safety team. The Community nor Support can assist as we do not have visibility into the T&S systems.
Hopefully they respond soon thank you!
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