Chat Availability Issues

Sep 18, 21:32 UTC
Resolved - We are now serving chat support requests as normal from Business and Enterprise plan users.

Sep 18, 21:32 UTC
Monitoring - We have deployed a fix and chat support has been re-enabled for all Business and Enterprise customers. We will continue to monitor this.

Sep 18, 21:15 UTC
Identified - Our chat service is currently experiencing issues and as such chat support is temporarily unavailable (Business and Enterprise customers). We are in the process of preparing a fix to restore the usual service.

Customers can still reach us via email, ticket submission form through the Cloudflare Dashboard, or via the emergency telephone line (Enterprise).

Sep 18, 19:34 UTC
Investigating - Our chat service is currently experiencing issues and as such chat support is temporarily unavailable (Business and Enterprise customers). We are in the process of preparing a fix to restore the usual service.

Customers can still reach us via email, ticket submission form through the Cloudflare Dashboard, or via the emergency telephone line (Enterprise).


This is a companion discussion topic for the original entry at https://www.cloudflarestatus.com/incidents/mlp3nz1bd9lr