I was just billed for 45.00 USD but I do not see an invoice for this amount. I cannot submit a ticket because the form demands I submit a picture of the issue I am having. I am not experiencing a technical issue. I am experiencing a BILLING issue.
Customers on any plan type can submit billing, account and registrar tickets.
Select Billing on this screen,
Select Invoice on this screen
Following that path, I do not see a request for a screenshot.
Let us know the ticket number once you have it. I suspect it’s a timing issue, but my Billing colleageus will know for sure. Sorry for the issues.
Maybe this is the issue: Do you only issue invoices after you charge the customer? I was billed 45.00 USD but the last invoice shows PAID for 9.77 on Jan. 5, 2024.
I believe invoices are delayed by one day for new purchases.
Yes, an invoice will be available on the Cloudflare dashboard within 24 hours of the account change.
I can see that there is currently an invoice for that amount on your Dashboard, dated January 10th.
For further follow-up I created a ticket for you, with number 3096810, with more details.
Can you please follow-up in the ticket?