Charged despite no active subscriptions

[moeyy]

What is the name of the domain?

no

What is the issue you’re encountering

Two $5 deductions for no reason, but no subscriptions or billing on my account

What steps have you taken to resolve the issue?

I have already contacted support through a ticket, but there has been no response

Billing issues requre a Billing ticket with Support

01124598

In what area can we help you?

Refunds

Screenshot of the error

[moeyy]

[arun]

If you click on the invoice numbers, it should download a PDF file with specifics of what the subscription is. What do your PDF files say? (Please be sure not to share PII)

[moeyy]

[danselmo]

@moeyy

What is the name of the domain?

no

What is the issue you’re encountering

Two $5 deductions for no reason, but no subscriptions or billing on my account

What steps have you taken to resolve the issue?

I have already contacted support through a ticket, but there has been no response

Billing issues requre a Billing ticket with Support

01124598

In what area can we help you?

Refunds

Screenshot of the error

Hi,

Thank you for contacting Cloudflare Support. My name is Daniel and I will be assisting you today.

We’ve provided an answer in the case. We’ll follow up there, from now on.

Thank you.