Charged 5 times, and no support

General Billing
1

What is the name of the domain?

What is the error number?

no error, you just charged me 5 times

What is the error message?

no error message

What is the issue you’re encountering

you charged me 5 times, and in the end i still dont have the product i ordered

What steps have you taken to resolve the issue?

i posted support.. 1 month ago ! i got one time a kind of a resonse that it’s been escalated.. that was 2 weeks ago.. i keep following up.

Billing issues requre a Billing ticket with Support

01413188

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

i ordered a product,.. i got a weird error and never got the product, but yet you charged my card 5 times..

2

Sorry for the issues. Unfortunately, the Community cannot assist with Billing issues as we don’t have visibility into the billing systems. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. If you already have a ticket, Support will respond to you on that ticket.

3

is it normal to take a month? or actuall over a month? they owe me $1400 .. for them probably not a big issue, but for me it is. They charged my card 5 times, and still didnt process the order.

4

Unfortunately.

I understand the amount you mention isn’t small by any means, the only advice I can personally give you is to do whatever is in your power to get back what’s yours, if CF isn’t helping you, your bank/CC provider/etc might be able to speed things up.

5

Did you get a resolution on this? I have the same issue and after 5 months of submitting tickets and chasing up - still no response from Cloudflare Support. If you did resolve it, can you advise how you managed to make contact with them?

6

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