Charged 4 times, support not reply 6days

[user17115]

I have been billed 4 times for the Worker Paid Plan.
The Dashboard shows only two, but I received four invoices in the mail. (However, the two that show on the Dashboard are also duplicates.)

Besides, the two invoices shown in Dashboard are “unpaid”. They are supposed to be credit card (PayPal) payments.

Support has not responded in 6 days. Can someone please help me?

ticket: #3294563

[Erisa]

I escalated the ticket, you can also see these resources:

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing issues…

Billing issues relating to subscription adjustments

Jun 5, 23:58 UTC Investigating - We are currently experiencing delays in ticket responses and a loss of functionality when upgrading and downgrading subscriptions. We see your tickets and appreciate your patience. All tickets will be actioned by our Support team In the interim there could be actions you can take yourself to restore your service The majority of issues with managing/canceling subscriptions for account holders are due to unpaid invoices. If you are receiving dashboard errors w…

There is a lot going on right now but hopefully you get a reply soon.

[user17115]

I received an initial reply from support, but the problem has not been resolved. I just hope I don’t have to wait another week again.

thanks anyway!