I am being charged $1 every month despite having no active subscription or anything hosted on cloudflare. I have no images uploaded either. Please refund, let me remove my payment method, and please stop with future invoices.I am being charged $1 every month despite having no active subscription or anything hosted on cloudflare. I have no images uploaded either. Please refund, let me remove my payment method, and please stop with future invoices. I can’t even remove my card from billing because of an “active subscription”.
What steps have you taken to resolve the issue?
I tried contacting support but my case was dealt with automatically and nothing came from it. Removing my payment method wasn’t allowed either.
Sorry for the issues. If you already have a case, Support will respond to you on that case.
If you don’t yet have a case, you’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.
The Community cannot assist with Billing issues. You need to create a case with Support, to do that go here, https://dash.cloudflare.com/?to=/:account/support. Select Billing and complete the form top to bottom, at the bottom indicate you need more help and create the ticket. You may or may not be able to see the case in your dash, that is an issue the team is working on…
