Changing DNS settings for webmail to work with microsoft mail

Hello good people of Cloudflare.
I was hoping you could advise how to change the DNS settings so my Fasthosts email can work with Microsoft mail. Currently it isn’t sending any emails successfully.

Apparently the MX record is not pointing towards the fasthosts server. They have given me the following settings to change to:

DNS records below:

A records
Host Name: Mail Points to:
Host Name: Mailserver Points to:
MX records
Host Name: @ Points To: mailserver.(can’t include link) Priority: 10

Would anyone be kind enough to walk me through this as I can’t contact Clouflare support directly.



Thank you for asking.

I am sorry to hear you are experiencing an issue with receiving and/or sending e-mails while using Coudflare for your domain name.

Kindly, see below suggestions and tips for troubleshooting.

Usually, the MX record should point to a hostname such as mail , and the A (or CNAME ) type record for that hostname should be set to :grey: (DNS Only).

Furthermore, if you recently moved your domain to your Cloudflare account, I could try to troubleshoot at first sight without knowing anything other as it could be related to either:

  1. Wrongly setup e-mail related DNS records at the DNS tab of Cloudflare dashboard for your domain name
  2. Possibly missing some TXT /CNAME records (for SPF , DKIM, DMARC if so?)
  3. You are using a hostname like which is :orange: (proxied) rather than the unproxied :grey: (DNS-only) like (possible this one not existing or is :orange: instead of being :grey:) at the DNS tab of Cloudflare dashboard, in your e-mail client for sending/receiving server (MS Outlook, Mozilla Thunderbird, etc.)

May I suggest checking below article if your e-mail records (usually the A mail and the MX record) are configured properly while you are using Cloudflare for your domain name:


Thank you so much for your detailed reply. The domain was recently moved to Cloudflare so that would explain it. My guess is that the DNS records are wrongly setup. Also the email I am using is a mail.yourdomain email so it could also be that. Could you take a look at this screengrab to see if there are any obvious problems?


Thank you for feedback.

  1. Switch the A mail from :orange: to :grey: (DNS-only)
  2. Edit MX and make sure it points to
  3. Remove A mailserver

Thanks for your help, everything is now working correctly!

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