Hi. I need to change the account email to a clien’t email so that they are the owner of the account. Every time I attempt to change the email it gives me an error. Is there any other way to change the account owner?
what is the error?
Are you following this process?
Yes, I am following the process you attached. The error is “Unable to update email. Email already in use (Code: 1057)” The email I am trying to change it to is already a user I invited but I want them to be the account owner, not me.
Historically, you needed to do a multistage email change in this situation. You may be able to leverage Domain Scoped Roles now.
Let’s cover the multistage email change first.
- Change email on invited account to free it up
- Change email on current account to the one that was busy
I have not tested the DSR method. If it is possible, I would expect the following to work.
- From current owner account, promote the invited admin to Super Admin
- From the new Super Admin, remove the original owner account