sgeorge
October 13, 2019, 2:01pm
#1
I’m sure this is a common question, but I can’t find a response. Here is my scenario:
We no longer have the credentials for our CloudFlare account
I created a new account and added our site www.adatile.com
I was instructed to changed the nameservers on Godaddy, which I did
Site is now down
Will it come back up on it’s own? Is there something else I need to do?
sdayman
October 13, 2019, 2:29pm
#3
The domain is in Step 2, but I’m getting a 1020 Origin DNS error for the root domain.
There’s also no DNS entry for ‘www’
@sgeorge , what DNS entries do you have? Are they “A” records, or CNAMEs?
sgeorge
October 13, 2019, 2:31pm
#4
There are ‘A’ and ‘CNAME’ records
sdayman
October 13, 2019, 2:35pm
#5
Whatever those DNS records are, they might not agree with the DNS records you have at your host. Double-check that they match.
And, just to be sure, your new name servers are supposed to be Dale and Eva?
sgeorge
October 13, 2019, 2:37pm
#6
I will check. And yes, Dale & Eva.
sgeorge
October 13, 2019, 2:49pm
#7
They seem to match. Question: I added a CNAME record for www.adatile.com . Do I need that?
sdayman
October 13, 2019, 2:51pm
#8
It’s interesting that you mention a CNAME record for ‘www’, because it’s not showing up. Can you post a screenshot of just that CNAME record?
sgeorge
October 13, 2019, 2:58pm
#10
Do the records need to match exactly? In other words, if there is a www CNAME in GoDaddy should there be one in CloudFlare?
sdayman
October 13, 2019, 3:03pm
#11
You have a CNAME for adatile, but it points to www. And there’s no DNS record for www. That’s why it’s broken. The DNS record for adatile is most likely an “A” record with an IP address (probably the one ending in .12). Then a CNAME for www that points to the main domain.
The records should match very closely, if not exactly. Some people make some custom changes.
sgeorge
October 13, 2019, 3:09pm
#12
Sorry, but I am sort of new to all this.
Am I adding a www CNAME record pointing to the ipaddress?
Godaddy has it as a CNAME, with a value of @.
sdayman
October 13, 2019, 3:11pm
#13
Can you post a screenshot of those DNS records at GoDaddy?
sdayman
October 13, 2019, 3:14pm
#15
Now it’s a loop. One of those needs to be an “A” record with an IP address.
sgeorge
October 13, 2019, 3:19pm
#16
Changed the www record to and “A” and set it to the .12 ipaddress, and it’s back up!!
Thank you so much!! I really appreciate your help.
2 Likes
system
closed
November 12, 2019, 3:19pm
#17
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