Changed company data, need the invoice to be re-issued

I noticed we didn’t update the billing information with the data of the new company. The company which data is present on the domain renewal invoice we received from Cloudflare has ceased to exist the 31st of December 2021, so the invoice CFUSA4066092 needs to be re-issued with the data of the new company which VAT number, address and name are now updated in the billing profile.

Thank you for your patience and understanding

PS: Not to blame anything, but for this kind of support it would be nice to be allowed to send emails to [email protected]

@Laurie from the Billing Team can Help You

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Did you make a ticket? If so, do you have the ticket number?

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Ticket # 2384417, but it was automatically closed by the bot

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Are you on the free plan right now?

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Yep, still on free plan

I escalated the ticket; you should hear back from support shortly.

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Thank you @jnperamo :pray:

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Hi @OhMyBugs,
Your ticket has been re-opened at this time so that our team can reply directly to you. Please note that invoices once issued are not editable, for self serve products, your next monthly invoice will reflect your new updated information.

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Hi @Laurie and thank you for your support,

So that means that invoice is lost, am I right? Is there no way for you to issue a credit note and issue a new invoice to match the correct data?

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Hi @OhMyBugs,
Unfortunately, there is no way to update or reissue an existing invoice.

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