Changed company data, need the invoice to be re-issued

OhMyBugs · February 25, 2022, 1:36pm

I noticed we didn’t update the billing information with the data of the new company. The company which data is present on the domain renewal invoice we received from Cloudflare has ceased to exist the 31st of December 2021, so the invoice CFUSA4066092 needs to be re-issued with the data of the new company which VAT number, address and name are now updated in the billing profile.

Thank you for your patience and understanding

PS: Not to blame anything, but for this kind of support it would be nice to be allowed to send emails to [email protected]

Neeraj_1 · February 25, 2022, 1:38pm

@Laurie from the Billing Team can Help You

jnperamo · February 25, 2022, 1:39pm

Did you make a ticket? If so, do you have the ticket number?

OhMyBugs · February 25, 2022, 1:40pm

Ticket # 2384417, but it was automatically closed by the bot

jnperamo · February 25, 2022, 1:41pm

Are you on the free plan right now?

OhMyBugs · February 25, 2022, 1:42pm

Yep, still on free plan

jnperamo · February 25, 2022, 1:47pm

I escalated the ticket; you should hear back from support shortly.

OhMyBugs · February 25, 2022, 2:21pm

Thank you @jnperamo

Laurie · February 25, 2022, 3:18pm

Hi @OhMyBugs,
Your ticket has been re-opened at this time so that our team can reply directly to you. Please note that invoices once issued are not editable, for self serve products, your next monthly invoice will reflect your new updated information.

OhMyBugs · February 25, 2022, 3:33pm

Hi @Laurie and thank you for your support,

So that means that invoice is lost, am I right? Is there no way for you to issue a credit note and issue a new invoice to match the correct data?

Laurie · February 25, 2022, 7:00pm

Hi @OhMyBugs,
Unfortunately, there is no way to update or reissue an existing invoice.

system · February 28, 2022, 7:01pm

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.