Change super admin email

General
1

Hi,

I try to define a new user for the super admin account.

But when i modify with a new email. CloudFlare says “Unable to update email. Email already in use (Code: 1057)”.

But is wrong. This email doesn’t exist in Members menu on my CC configuration.

What’s happen ?

Thanks for your Help!

2

Hi @julien.poriau, I’m guessing the email is perhaps used for another account, but will send you a private message to verify.

3

Thank you for the detail and the ticket number, I’ve added myself to the ticket to track progress along with a link to this conversation. I’ll receive a notice when you reply to Support with the HAR file.

4

This topic was automatically closed after 14 days. New replies are no longer allowed.