Change of nameservers to other Cloudflare nameservers

What is the name of the domain?

xisaknowstech.com

What is the issue you’re encountering

Hello, I want to change my existing nameservers to existing Cloudflare nameservers to connect them to my Kajabi website.

What feature, service or problem is this related to?

Nameservers

This domain was registered through Cloudflare.

If you want to delegate your domain to other name servers, then the domain must be transferred out of Cloudflare first.

6.1 Nameservers. Registrant agrees to use Cloudflare’s nameservers. REGISTRANT ACKNOWLEDGES AND AGREES THAT IT MAY NOT CHANGE THE NAMESERVERS ON THE REGISTRAR SERVICES, AND THAT IT MUST TRANSFER TO A THIRD PARTY REGISTRAR IF IT WISHES TO CHANGE NAMESERVERS.

7.2 nameservers

Registrant agrees to use Cloudflare’s nameservers. REGISTRANT ACKNOWLEDGES AND AGREES THAT IT MAY NOT CHANGE THE NAMESERVERS ON THE REGISTRAR SERVICES, AND THAT IT MUST TRANSFER TO A THIRD PARTY REGISTRAR IF IT WISHES TO CHANGE NAMESERVERS.

I will suggest you to contact Kajabi, and request that they provide the relevant DNS record(s) (typically such as AAAA, A or CNAME), and then adjust your DNS record(s) so they match that instead.

According to their documentation, it seems like a CNAME record pointed towards “ssl.kajabi.com” may be all you need for the website.

1 Like

Thank you very much, that is helpful!

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