Change my NameServers @ Cloudflare

Website, Application, Performance DNS & Network
1

What is the name of the domain?

loggroup.net

What is the issue you’re encountering

Email Service and other services are down

What steps have you taken to resolve the issue?

I tried but Cloudflare.com, does not allow me to change the nameservers

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

Email service and other services are permanently not working

2

Your domain isn’t currently using Cloudflare, so any email issues you will need to check out with your current DNS settings and mail provider.
https://cf.sjr.org.uk/tools/check?029c4525c02c4cea9280789776bd206c#whois

If you are trying to add your domain to Cloudflare, you will need to set the 2 allocated Cloudflare nameservers at your domain registrar in place of the 2 that are there now.

3

Hi,
Actually my domain Losgroup.net is using Cloudflare and its registrar is cloudflare moved it from Godaddy and was active at Cloudflare about 1 hour or so back

I appreciate your prompt attention to this matter as most important services are down.
To remind you, all I am asking for is:
Reinstating the Nameservers: amy.ns.cloudflare.com and anirban.ns.cloudflare.com which were my applied when it was at Godaddy

4

That’s not the domain name you posted at the top, which was loggroup.net.

The domain you have now posted appears to be using Microsoft for incoming email…
https://cf.sjr.org.uk/tools/check?822833d4ddbc4726802926471825ba4d#dns-mail

Your SPF record indicates that remote.losgroup.net is an allowed source of outgoing email, but the DNS record for remote is proxied and is now returning Cloudflare IP addresses. You will either need to unproxy that record, or specify the IP address instead in the SPF record if you want email from that source to be valid.

The 2 nameservers allocated by Cloudflare for your domain can’t be changed to another specific set as this is a fundamental security feature of Cloudflare. Your domain is active in Cloudflare with dee and vern.

[add]
You also have “too many redirects” so make sure your SSL/TLS setting is set to “Full (strict)” in your dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/ssl-tls

5

Thank you, Cloudflare team, for your prompt assistance.
I unproxied remote.losgroup.net, but other services remain down. This customer, based in Dubai, is managed by a non-technical official who requests your help in reverting the nameservers to amy.ns.cloudflare.com and anirban.ns.cloudflare.com (previously at GoDaddy). If there are costs involved, please let me know. As a reseller, I risk losing this customer and other services if the nameservers aren’t changed.

Thank you for your understanding and support.

Joe

6

I am just a user, not Cloudflare staff.

Which services?

The site is now giving error 1000 which means the DNS records are pointing at a Cloudflare IP address. Make sure the DNS records are correctly pointed at the hosting IP address…
https://cf.sjr.org.uk/tools/check?12489f4511314bc9891c8f292a1569a5#connection-server-https

As I said, this cannot be done for security reasons. The site is now registered with Cloudflare Registrar and must have the correct nameservers as it is working.
https://cf.sjr.org.uk/tools/check?12489f4511314bc9891c8f292a1569a5#dns

Why do they think the nameservers need to be changed? Any current problems must be fixed within the current DNS.

7

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