Change IP to bluehost

Website has been down for a week due to too many redirects. Bluehost states I need to have Cloudflare change to their IP. I sent a request and got an immediate response that it was resolved, hasn’t been. I’ve emailed 4 more times with no response. I have a free account. I just want to get rid of Cloudflare at this point but can’t! Ideas of what I should do? So frustrating and definitely not the way to get paying customers