Greetings & Salutations…
I, at one time, was a paying CF customer and had used my primary email alias for that account management page. Things changed with our business and I ended up migrating away and asking support to close / delete my account. They did that. That was in Nov. 2019.
That said, I need to go back to being a paying CF customer and I have noticed that I cannot use that very same email address that I had originally used. I am currently using an alias of mine to get in and add teh domain, etc. However, I want to switch my email to be my primary and get an error when trying to switch to that. I have emailed support AT cloudflare DOT com and the support bot keeps closing my requests since they come from my primary email address.
I see here that it says that upon an account deletion, that the email may NOT be used for up to a year. Well, it’s past a year so… according to the support docs, I should be able to move my email over.
As I mentioned, I have tried several times to open a support ticket with CF but it keeps getting closed. I have even opened one sourcing from my alias in CF that I am using today and that got auto closed.
I would like assistance in getting my current email moved to my primary but for some reason its getting denied.
Any help here would be greatly appreciated.