So. 2 years ago, when I went to go sign up for Cloudflare, I was PRETTY SURE that I had an account, but their ‘reset password’ procedure wasn’t working for me.
Personally, when someone logs into MY website with an unknown user, I think that it’s PERFECTLY natural and legit to say ‘I don’t recognize your email address’.
So 2 years ago, I had to use a FORMATTED version of my email address in order to sign up.
- my normal email address is [email protected]
- On this situation, I changed the FORMATTING of my email address to: [email protected].
Clearly that is an approved operation with gmail. THIS was the only way I could get an account configured with Cloudflare.
Yesterday, when I’m having tech support issues, I called Cloudflare and those cheap bastards refused to give me billing support. The first thing they asked is: ‘Are you a Pro, ENterprise or Business account’?
I told them, I don’t f’in know. How about I give you my email address and you tell ME what level of account I have? That didn’t work for them.
I had clearly in the footer of my email told Cloudflare that my email was firstpart(dot)secondpart(dot)thirdpart[email protected]
but then, after 3-4 hours of trying to get this issue figured out, they emailed me back and said
‘we can’t help you because we can’t find your user in our system’.
I’d like to point out that ANYONE that is smart enough to give technical support should know that PERIODS are PERFECTLY acceptable to insert into a gmail address, it is the same person.
So now, it’s been nearly 24 hours.
I got double-billed (I described that in a seperate ticket)
and Cloudflare tech support won’t talk to me because I can’t quote ‘Validate my email’.
HECK NO, I’m not ok with changing my email address, I can’t deteremine off the top of my head what that will break.