CF says domain transfer is locked, registrar says transfer in progress

Website, Application, Performance Registrar
1

After the eNom screwup I am transferring all my domains from Hover/eNom to CF (yes, DNS and registrar in one basket is risky, I’ll figure that out later).

There is one domain where I received an email from CF support stating the domain is locked at the current registrar. (other domains transferred without issue)
I verified that the domain is not locked on the Hover portal.
I contacted Hover support, they told me the domain is already in progress of being transferred.
I looked at whois for the domain and status is pending transfer.

I opened a support ticket with CF, but the ticket was auto closed because I do not have a paid plan, and the ticket told me to ask in the community first, wait 72 hours, then support may help. A bit weird to pay for a domain but not get support, but that is not the point of this request.

Any ideas as to what to do?

2

It is, as far as I’m away this should not be the case if you open a Registrar Support ticket in the dashboard. It might miscategorise the request and say that if you open the ticket by email.

Do you have a ticket number you can share so we can escalate this?

3

Sure, thanks for taking a look, #2361933.

4

I’ve added that ticket # to the escalation queue.

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