I have a billing issue ticket #3213260 with no response. Can someone please bump it up to the team? I understand you must be flooded with billing tickets at this point in time hence I marked it as p3 and not p1. But kindly do respond to it, kinda feel there is no support at CF. Issue is that I paid annual for CF Pro but the subscription has not been added. Site is still on CF Free.
Regards
Good day,
Thank you for providing the ticket number. We will take a look into the issue and resolve this as soon as possible
I am genuinely disheartened and disappointed with the response time of Cloudflare support when it is actually needed. No one has looked into the ticket for 5 days. I don’t even know if it has been assigned to anybody. The Cloudflare status page asks users to “amend your existing ticket via the Cloudflare Dashboard” - I tried doing this and it can’t be edited due to another technical issue I suppose.
A post was split to a new topic: Paid for pro, upgrade not showing
9 posts were split to a new topic: Not correct plan type
Kindly check on the ticket.
Any progress?
11 days, no resolution Some have been waiting over 30 days for resolution of billing issues. Only if I had reviewed the customer support experience of other members before paying for 1 year of purchase. I will definitely write it off to experience.
Just look Billing tickets take to much in reply it seams support ignore it a business customer has opened a thread and has been waiting for resolution for a month. So you can forget about pro or free customers receiving any resolutions in a reasonable timeline. Basically its either waiting endlessly with no ETA or dispute charges at CC and move on to a different provider.
I am researching Fastly, Imperva to switch. How is their support compared to here?
A post was split to a new topic: Incorrect plan type
Ticket still open. No resolution. 6 April - till date still on Free plan.
@cloonan @hkrishnan Can anyone from Cloudflare at least help getting an ETA from the team? Almost 24 days have gone by!
This ticket of a person going from Pro to Business was resolved in two weeks. I have paid for Pro version on April 6 and today is May 8. And still I cannot use Pro features. @cloonan @hkrishnan @sufi
Ticket Number # 3213260
Hope I can start using the paid Pro features soon.
thank you
1 Month, 6 days. Ticket #3213260 still open without specific ETA.
Ticket #3213260 Creation Date: April 06, 2024 00:57
It has been 44 days since the day i opened ticket.
Paid for Cloudflare Pro (Annual) but still unable to use any Pro features. Site is still on Free Plan.
@cloonan
Hi @ucyber, the Billing team provided you with an update on May 6th, refer to the ticket and update us there, please.
Greets