CF Pro subscription not reflecting

I have a billing issue ticket #3213260 with no response. Can someone please bump it up to the team? I understand you must be flooded with billing tickets at this point in time hence I marked it as p3 and not p1. But kindly do respond to it, kinda feel there is no support at CF. Issue is that I paid annual for CF Pro but the subscription has not been added. Site is still on CF Free.
Regards

Good day,

Thank you for providing the ticket number. We will take a look into the issue and resolve this as soon as possible

I am genuinely disheartened and disappointed with the response time of Cloudflare support when it is actually needed. No one has looked into the ticket for 5 days. I don’t even know if it has been assigned to anybody. The Cloudflare status page asks users to “amend your existing ticket via the Cloudflare Dashboard” - I tried doing this and it can’t be edited due to another technical issue I suppose.

A post was split to a new topic: Paid for pro, upgrade not showing

@ucyber sorry for the lack of reply, I have flagged your ticket and topic here for my colleagues and copied myself on the ticket. I see the sub has not yet come through and the billing team is investigating.

Kindly check on the ticket.

Any progress?

I have the same identical issue. Cloudflare PRO 1 year, 6 days no response

  • Ticket n. 3220509

11 days, no resolution :slight_smile: Some have been waiting over 30 days for resolution of billing issues. Only if I had reviewed the customer support experience of other members before paying for 1 year of purchase. I will definitely write it off to experience.

30 days?
Were they hacked for waiting so long for a billing management problem to be resolved?

Just look Billing tickets take to much in reply it seams support ignore it a business customer has opened a thread and has been waiting for resolution for a month. So you can forget about pro or free customers receiving any resolutions in a reasonable timeline. Basically its either waiting endlessly with no ETA or dispute charges at CC and move on to a different provider.

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I’ve recently removed this site from Fastly because it was too expensive…
I hope they refund me the money at this point

I am researching Fastly, Imperva to switch. How is their support compared to here?

I have flagged that ticket and the topic here for the Billing team.

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The technical support from Fastly is quite fast and precise; as for Imperva, I can’t say.

Since April 11th, we’ve been waiting for the PRO activation on one domain, already paid for a whole year! Unbelievable! Outrageous! I would like to be refunded.

We paid for just 1 month, and have no binding btw domain and Pro plan since 19 Apr. Have they resolved yours case?

no, i don’t

Ticket still open. No resolution. 6 April - till date still on Free plan.

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@cloonan @hkrishnan Can anyone from Cloudflare at least help getting an ETA from the team? Almost 24 days have gone by!