We subscribed for Business plan of Cloudflare.
In the process of testing, we removed the default domain -----.com which is used while subscribing and tried to add new domain instead. It goes again to plan selection and payment page. Now, if I onboard new zone/website/domain, will it be charged as a new entry (again $2400?)? or will be adjusted in the current account balance?
Any help would be highly appreciated.
Hello Folks,
Recently we subscribed for Business plan of Cloudflare and paid USD 2400.
Now, when we tried to add additional domain, it redirects to the subscription page and asks us the select the plan. If I select business plan, will I be charged again USD 2400?
Any help would be highly appreciated.
Hi @faizan2508.blogspot, coud you please create a Support Ticket, feel free to reference myself in it, so we can make sure this will be adjusted in the current account balance?
Keep in mind, Cloudflare’s plans are per domain, so if you select the business plan for an additional domain, you will be charged again. Each website you add and select the Business plan for will cost the specified rate.
Hi Luis Cardoso,
Credit Balance as on 04 August 2023:
$2,355.69
Present state is that there is no domain associated since we removed the already associated default domain.
Now, we plan to add a new domain which will be for production use. As I mentioned earlier, it takes to plan selection page, I am going to select Business plan. Please confirm the credit balance will remain the same, that is $2,355.69 after adding the new domain.
Recently we subscribed for Business plan of Cloudflare and paid USD 2400.
Now, when we tried to add additional domain, it redirects to the subscription page and asks us the select the plan. If i select business plan, will i be charged again USD 2400?
Any help would be highly appreciated.
You asked this very question just yesterday and you got the answer: all plans are per domain.
A Cloudflare Support staff even asked you to open a support ticket so they can take care of the issue for you. And your response is to start another thread in the community forums asking exactly the same question?
This is the original ticket. [Cloudflare Support] 2875704. There is no response even after 3 to 4 followups.
Now, after we delete the default domain, the support options disappeared.
Please suggest.
Thanks
This is the original ticket. [Cloudflare Support] 2875704. There is no response even after 3 to 4 followups.
Now, after we delete the default domain, the support options disappeared.
Please suggest.
Thanks
You must open the ticket with the super administrator email address to receive billing support for this specific account which you can do from within the dashboard, choosing support>billing support.
Plans are per domain and not transferable to another domain. When you deleted the domain you canceled the plan which applied a prorated credit to your account. Note you can order a new plan on a monthly basis instead of an annual plan, which will after your initial order, use the credit within your account on your monthly recurring invoices.
Hi Laurie,
Iam Faizan’s(who created this thread) manager. We use super admin account to login. Still dont see billing support option. May be since we dont have a domain now in a business or pro plan, it was not showing up. Please confirm. Attached screenshot.
Also, when i tried to add new website, it asks for plan to be selected. It offers, Pro and Business plan, Have two questions here, If i opt for
can you please confirm on this.
Thank you for your assistance and support.
Please follow the steps provided here Contacting Cloudflare Support · Cloudflare Support docs. to create a ticket, you would choose billing when prompted.
Hi Laurie,
Done. Ticket ID: 2895819
Thx
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