Certain E-mail Apps Not Working Since Installing Cloudflare

General Email Routing
1

What is the name of the domain?

What is the isssue you’re encountering

Since installing Cloudflare, certain e-mail apps have stopped working. My Primary host Bluehost is receiving emails fine via the CPanel email. But we were importing e-mails into a standard gmail account and this no longer works. In the “Mail” app I am receiving an error about my Port. I’m not sure what to do based on Cloudflare and Bluehost documentation. I see people reporting this issue in forums but I haven’t found a solution yet

Screenshot of the error

Screen Shot 2024-06-18 at 5.22.21 PM.png

2

Hi,

you have successfully hidden the useful information from your screenshot. Can you share the address behind the green bar?

Generally, all DNS records that you use for email need to be DNS-Only and not Proxied.

I can see that the mail.alinepilatesnyc.com record is proxied right now, you should switch that one to DNS-Only.

2 Likes
3

Thank you for the straightforward explanation. I have switched the 3 mail. records from Proxied to DNS-Only.

4

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