Can't upgrade

We are unable to upgrade from free to pro. I have opened a ticket but I have been waiting for 6 days. The ticket number is 3272454. Basically we are able to upgrade but after about an hour our plan goes back to free. The process goes as expected but in reality our paypal account is never charged.

We have informed the billing team in regards to this request. You’ll be updated shortly.

They have responded but they thought it was a different domain that did succeed to upgrade. They then marked it as pending. I responded noting the correct domain. I hope it doesn’t take them another week to respond.

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