Can't upgrade to Pro - Reverts back to free after 10 minutes

What is the name of the domain?

rhealth.com.au, referhealth.com.au

What is the isssue you’re encountering

Initial upgrade to Pro goes through, but the subscription keeps reverting back to Free

What steps have you taken to resolve the issue?

Reviewed payment methods, contacted support almost a month ago with no response.

Billing issues requre a Billing ticket with Support

3270344

In what area can we help you?

Payment issue

I flagged that for my colleagues in Support. Sorry for the issues.

Our support team has replied to the ticket #3270344 with the latest update.
Please check your ticket for more details.