Can't upgrade site from Free to Pro


#1

When I click on “Upgrade to Pro”, the first “Select Plan” step just shows the text “Loading…” forever. I can skip that step by clicking the Next button. I then click Next on the “Select Websites” step. The final “Finish” step shows that it will use an existing credit card on file but when clicking “Purchase”, a loading graphic just spins forever, never charges the account and doesn’t upgrade the site.

I’m really surprised how difficult it has been to actually give you guys money!


#2

Hi @ajbeaven, ugh, sorry about that. Are you able to login to Cloudflare and then contact Cloudflare Support and let them know the delay issue you’re seeing? They’ll be able to assist.


#3

I contacted sales yesterday and haven’t heard from them yet. Will send another message.