Can't upgrade from Free to Pro

General
1

I have seen similar posts just from Google-searching the issue. I know where the button is to upgrade once I’ve signed in but after I complete payment fields and ‘next’, it just hangs forever and never completes.

The responses to the other 2 or so posts were inadequate and I wonder what became of them. I’ve set up my DNS both with the host and my 2 domains on Cloudflare so it would be a total pain to have to undo and redo all of that again. Anyway, I just can’t believe Cloudflare isn’t able to convert free to paid.

I have of course tried submitting tickets on the topic but being on a free plan, they never get seen. I have tried calling but can only leave messages that aren’t returned. I’m not sure this is a good start to what was potentially a long-term business partnership. Unable to sign up. Unable to communicate.

If anyone has any advice, that’d be great. This is my last attempt at resolution. Cheers.

2

Hi, sorry for the issues. We had some issues with that and a couple that I saw here were actually upgraded, but the dash was slow to indicate it. If you share your ticket number here I can check the status and follow up.

3

Thanks. Ticket is 1775584.

4

Hi, I see your tickets and have made notes on both of them. The zone is still showing as free and I see the ticket has been assigned to an engineer, I’ll follow up with them and keep and eye on progress.

5

Thanks. The main ticket is the upgrade. The older ticket about DNS config can wait till I’m on paid support…

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