Can't upgrade from free plan, no response via email

General Billing
1

What is the name of the domain?

masseyharpers.co.uk

What is the error message?

We weren’t able to change your subscription at the moment, please try again later.

What is the issue you’re encountering

I cannot upgrade from the free plan to the pro plan

What steps have you taken to resolve the issue?

I have checked for any unpaid invoices, I have tried multiple times over the last 2 -3 weeks, I have submitted a support ticket with no response.

Billing issues requre a Billing ticket with Support

01270584

In what area can we help you?

Upgrades

2

I’m having the same problem as you. I’ve paid $240 !!! I have now make a complaint on paypal.

Cloudflare hasn’t given me an upgrade to my subscription. I have submitted two tickets, and it has been five days without a reply.

My case number is : Case # : 01276102

1 Like
3

I’ve still not had any contact regarding this. I have tried another payment method and still get the same error.

4

I have no submitted a new case to try and get some kind of acknowledgement of this. Case ID: 01289771

5

Please Help

Ticket : 01284544

I have paid a pro account of 240 dollars for a year, my account was initially active but after a week my account changed to free, and there was a bill of 3.95 dollars, then I immediately paid the bill using PayPal, please help so I can return to the pro account, thank you

6

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