Can't update on NS on domain(dot)com

What is the name of the domain?

What is the error message?

DNS_PROBE_FINISHED_NXDOMAIN

What is the issue you’re encountering

NS update is still pending

What steps have you taken to resolve the issue?

A couple of days my web site stopped working and cloudflare asked me to update new NS(why). Updated it but still pending. Whois shows the right NS servers. What can I do? And why cloudflare changed NS servers?

What feature, service or problem is this related to?

DNS not responding/updating

You have a DNSSEC issue…
https://cf.sjr.org.uk/tools/check?4fb510e1ea1241daab6120ee02ecadda#dns

You need to either disable DNSSEC at your registrar, or enable it at Cloudflare and copy the DS records to your registrar from your dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/dns/settings

No. DNSSEC was disabed. The domain(dot)com support promised to submit DNS changes.

They may say they have done that, but as in my link, WHOIS and DNS show it has not been done and DNSSEC is still enabled. Latest check…
https://cf.sjr.org.uk/tools/check?3b19acff5f0c4b3ca7ec982340e10cd8#dns

See also…

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Thank you! Will wait for updating and ask them again.

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Domain(com) answerd:
Thank you for being on hold. I could see that the nameservers of the domain is pointing to CLOUDFLARE.COM, please contact them to disable DNSSEC

11:29 PM

I am telling you that the nameservers are already updated to cloudflarer, you must contact them to disable it.

11:46 PM

Go back to them. DNSSEC is enabled by the parent zone so they, as your registrar, have to disable it.

1 Like

DNSSEC disabled on cloudflare

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