Can't update credit card


#1

Hi, I need to update credit card details in the Billing section but it doesn’t work.

If I try to delete the credit card:

Invalid request. Unable to delete billing profile. Active subscriptions still exist. (Code: 1001)

And if I try to edit the credit card:

An unknown error occurred storing the billing profile (Code: 1004)

Any suggestions?


#2

I was able to do so from this path:
Dashboard > Billing > Payment Method > Edit
Is that what you tried?


#3

Yes, exactly the same path.

EDIT: I’ve contacted my bank and they confirmed that my credit card is OK.


#4

At this point you should contact support @ cloudflare . com
It’s not nerd stuff which we can help with.