Tagging @Laurie to see if she has any insight into this.
That’s on the ticket submission workflow? Can you email support AT cloudflare DOT com from the email associated with your account and share the ticket number here? Sorry for the trouble and thank you for letting us know. (You could also try incognito mode or different browser on the submission form to see if that affects it, tickets via that form are always best as we run automated tests that help to diagnose)